Frequently Asked Questions
Have questions? We're here to make things simple with helpful answers and the information you need to feel confident.
How long has Apex Atoms been in business?
We’re a new brand. Our formulas aren’t new though — we build on ingredients that have
years of published research behind them, and everything is manufactured under strict quality controls from our very first batch.
What is Apex Atoms’ refund policy?
If something’s not working out for you, get in touch within [XX] days of your purchase and we’ll take care of a refund. Depending on the product, we may ask that it’s [mostly unused in its original packaging, specify our terms]. Just email or call our support team and they’ll walk you through it.
What is Apex Atoms’ shipping policy?
Orders go out within [1-2 business days] through [carrier name]. Most packages arrive in [X-X business days] if you’re in the continental US, and you can pick a faster option at checkout for an extra cost. We currently ship to [all 50 states / list exceptions].
Does Apex Atoms have an affiliate program?
We do. If you’d like to partner with us, email [affiliate email] and someone from our team
will send over the details on commissions and how it all works.
What are Apex Atoms’ Customer Service hours of operation?
Our team is around [Monday through Friday, 9 to 5 ET] and usually gets back to you within a business day.
How do I contact Customer Service?
Email [support email] or call [phone number]. Whether it’s a question about your order or something else entirely, we’re happy to help.